Veilmark Support
Veilmark redacts sensitive content in PDFs and photos and strips metadata, entirely on your iPhone. If something is unclear or wrong, email angel_llano@icloud.com and you will get a reply within two business days. Please do not attach documents containing sensitive information.
Frequently asked
What does Veilmark detect?
Social Security numbers, credit and debit card numbers, bank account numbers, email addresses, phone numbers, dates of birth and names. Detection is a head start, not a guarantee: you review every box and can add or remove any of them.
How is the redaction made irreversible?
When you redact, each page is rendered and flattened to an image with the black boxes burned into the pixels. The original text layer and vector content are removed from the output, so there is nothing underneath the black box to select, copy or recover.
What does "Verify" check?
After export, Veilmark re-reads the finished file, confirms that the text you redacted can no longer be found in it, and confirms that no EXIF or PDF Info/XMP metadata remains. You get a short report on the export screen.
What metadata is stripped?
EXIF (including location, camera and timestamps) from photos, and the PDF Info dictionary and XMP metadata (author, title, creator, dates and similar) from PDFs.
How do I add a manual box, or remove a false positive?
On the review screen, tap a detected box to remove it. To black out something Veilmark did not detect, drag on the page to draw a new box. Only the boxes that are on when you tap Redact are applied.
What is free, and what does Pro cost?
Your first redaction is free. Veilmark Pro is a single one-time purchase ($29.99 USD; local pricing may differ), not a subscription, and unlocks unlimited redactions. You own it on every device signed in to the same Apple Account.
I bought Pro but it shows as locked.
Open Settings, then Restore Purchases (also available on the paywall). Make sure the device is signed in to the Apple Account that made the purchase.
Can I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Where is my data stored?
Only on your phone. Veilmark has no account and no server, has no network access, and collects no data. See the privacy policy.
Is it safe to rely on the result?
Veilmark is designed so redactions cannot be undone, but OCR can miss text that is blurry, handwritten or unusual. Always verify the exported file before sharing.