Privacy Policy

Effective October 31, 2026

Casework ("we") operates the Casework iOS app and service. This policy explains what we collect, why, and your choices.

What we collect

• Account information: your name and email address (or the private relay address Apple provides when you use Sign in with Apple), and your role (client or investigator).
• Content you provide: case descriptions, quotes, messages between clients and investigators, reviews, and reports. Messages are encrypted at rest.
• Investigator verification data: license number, jurisdiction, and the license document you upload (photo or PDF). Used only to verify your license, stored encrypted, and deleted when you delete your account.
• Identifiers: an account ID and, if you allow notifications, your device push token.
• Payments: card and bank details are collected and processed by Stripe; we never see or store full card numbers. We keep transaction records (amounts, status, Stripe references) as required for accounting and legal compliance.

We do not collect your location, contacts, or advertising identifier, and we do not track you across other apps or websites.

How we use it

To operate the marketplace (matching, messaging, payments, verification), to keep it safe (screening for prohibited uses such as stalking and harassment, handling reports, preventing fraud), to send service notifications, and to meet legal obligations. We do not sell personal information and do not use it for advertising.

Who we share it with

With the other party to an engagement (limited to what is needed for the matter); with service providers that run the service (Cloudflare for hosting and storage, Stripe for payments, Apple for sign-in and notifications, an email provider for sign-in codes); and with authorities when required by law or to protect someone's safety. Client identities are not shown to investigators until a client hires them.

Safety screening

Case requests and messages are checked automatically for wording that indicates a prohibited use. Blocked requests may be logged. Reports are reviewed by a moderator.

Retention and deletion

You can delete your account in the app (Account, then Delete Account). We then remove your name, email, sign-in identifiers, device tokens, and license documents, close your open cases, and revoke access. Records of completed payments and moderation records are retained as required by law and for fraud prevention, without your personal profile details.

Your rights

Depending on where you live (including California and Mexico), you may have the right to access, correct, or delete your information. Contact us at angel_llano@icloud.com.

Children

Casework is not directed to anyone under 18 and is rated 17+.

Changes and contact

We will post changes here. Questions: angel_llano@icloud.com.